Service Policy

Customer Service Standards

At LeeArmAnd, we are committed to providing exceptional service to all our customers. Our dedicated team strives to maintain the highest standards of customer support and satisfaction. We believe in building long-term relationships with our customers through trust, reliability, and outstanding service.

Support Channels

We offer multiple channels for customer support:

  • Email Support: Contact us at info@LeeArmAnd.com for general inquiries and support
  • Phone Support: Available during business hours for immediate assistance
  • Online Chat: Real-time support through our website chat system
  • Social Media: Connect with us on our social media platforms for updates and support

Response Time Commitment

  • Email inquiries: Response within 24 hours
  • Phone calls: Immediate response during business hours
  • Online chat: Available during business hours with minimal wait times
  • Social media messages: Response within 24 hours

Product Support Services

Our product support services include:

  • Nutritional guidance and product recommendations
  • Detailed product information and specifications
  • Feeding guidelines and portion recommendations
  • Product transition assistance
  • Special dietary requirements consultation

Quality Assurance

We maintain strict quality control measures:

  • Regular product quality checks
  • Batch tracking and monitoring
  • Supplier verification and assessment
  • Product safety compliance
  • Customer feedback integration

Customer Feedback

We value customer feedback and use it to improve our services:

  • Regular customer satisfaction surveys
  • Product review system
  • Feedback integration into product development
  • Continuous service improvement program

Business Hours

Our customer service team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM
  • Saturday: 10:00 AM - 4:00 PM
  • Sunday: Closed
  • Bank Holidays: Closed

Contact Information

LeeArmAnd
42 Lever St, Manchester M1 1DZ, UK
Email: info@LeeArmAnd.com

Service Guarantees

  • Product satisfaction guarantee
  • Delivery time commitments
  • Quality assurance standards
  • Customer support response times
  • Product information accuracy

Additional Support Services

  • Nutrition consultation services
  • Product selection assistance
  • Order tracking support
  • Returns and refunds processing
  • Account management assistance