Returns Policy

Our Commitment to Your Satisfaction

At LeeArmAnd, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or your dog's specific needs. Our returns policy is designed to make the return process as simple and convenient as possible.

Return Eligibility

• Products must be returned within 30 days of the delivery date
• Items must be unused and in their original packaging
• The product packaging must be sealed and undamaged
• A valid proof of purchase must be provided
• Returns are only accepted for products purchased directly from LeeArmAnd.com

Return Process

1. Contact Our Customer Service:
   • Email: info@LeeArmAnd.com
   • Include your order number and reason for return
   • Attach photos if the product is damaged
2. Receive Return Authorization:
   • We will review your request within 24 hours
   • You'll receive return shipping instructions
   • A return authorization number will be provided
3. Package Your Return:
   • Securely pack the item in its original packaging
   • Include the return authorization number
   • Attach the provided return shipping label

Refund Process

• Refunds will be processed within 5-7 business days of receiving the return
• The refund will be issued to the original payment method
• Shipping costs are refundable only for damaged or incorrect items
• You will receive an email confirmation once the refund is processed

Special Circumstances

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item:

• Contact us within 48 hours of delivery
• Provide photos of the damaged product or packaging
• We will arrange a free return and replacement
• No additional costs will be incurred by you

Allergic Reactions

For products causing allergic reactions:

• Contact us immediately upon discovering the reaction
• Provide veterinary documentation if available
• We will process your return with priority

Non-Returnable Items

• Opened or partially used products (except in cases of allergic reactions)
• Products without original packaging
• Items damaged due to improper storage or handling by the customer
• Products past their return eligibility period

Contact Information

For any questions about our returns policy or to initiate a return, please contact us:

Additional Information

• We reserve the right to modify this returns policy at any time
• Special promotional items may have different return conditions
• Bulk orders may be subject to different return terms
• International returns may require additional processing time